Patient Information
Making an appointment
Please ask your GP (or other referring specialist) to send a referral directly to our consulting rooms. Once this is received, your referral will be triaged for urgency, and we will contact you to arrange an appointment. If you require an urgent appointment, please ensure your referring doctor notes this on your referral.
We must receive the referral prior to making an appointment.
All patients are required to fill out a registration form and health questionnaire. These will be sent to you after we have received your referral.
We do not offer direct online bookings. Please beware of fake websites claiming to offer direct booking links or prescriptions. These sites are not affiliated with the practice.
To get the most from your appointment, please ensure all relevant results are sent to us prior to your consultation. This includes X-rays, CT scans, ultrasound scans, and blood tests.
For respiratory and sleep appointments, this also includes lung function tests and sleep studies. If you use a CPAP machine, please bring it with you.
Fees
Please note that this is a privately billing medical practice. Bulk billing is not offered routinely. A valid referral and Medicare card is required to claim a Medicare rebate. Fees vary between individual specialists - please visit the individual specialist page for further information.
Telehealth and telephone consultations
In-person consultations are preferred for new patients to ensure the opportunity for a thorough assessment and examination. Telehealth appointments will be considered on a case-by-case basis for new patients.
Telehealth consultations are available for subsequent review appointments. Please discuss this with our team at the time of booking.
You will be sent a link to the secure telehealth platform in your confirmation SMS. After your appointment, you will be sent an invoice and secure payment link via email. If you prefer to pay over the phone, this can also be arranged.
Telephone consultations are available. However, please note the Medicare rebate for a telephone consultation is $42.30, regardless of complexity. This is less than in-person and telehealth consultations and will result in a higher out of pocket cost. As such, please consider this carefully before booking a telephone consultation.
Medicare rebates and payment
A valid referral and Medicare card is required to claim a Medicare rebate. A referral from your GP will generally be valid for 12 months from the date of the first visit (unless it specifically states it is an indefinite referral). Referrals from other specialists will be valid for 3 months from the date of the first visit. There must be a valid referral in order to claim a Medicare rebate for ongoing care. As such, the practice routinely requests updated referrals when your previous referral is due to expire. Your referring doctor will not be able to backdate referrals for past appointments. For further clarification, please visit Services Australia - Referrals for Specialist Treatment.
Full payment is required on the day of your appointment. We prefer EFTPOS. We accept cash, however we do not keep change on-site. We are unable to accept cheques. After payment, where possible your Medicare rebate request will then be submitted on your behalf. Medicare then will deposit the rebate into your nominated bank account.
You may be eligible for a higher Medicare rebate (and therefore reduced out-of-pocket cost) if you have reached your Safety Net threshold for the year. For more information, please visit Services Australia - Medicare Safety Net.
Getting here
The practice is located in the Parkville Medical Precinct within the RMH Private Medical Centre and Melbourne Private Hospital building, adjacent to the Royal Melbourne Hospital.
The closest entrance is via Royal Parade, where you will be able to take the lift directly to Level 3 and follow the signs to Suite 15/16.
If you enter via the Royal Melbourne Hospital main entrance on Grattan Street, follow the blue line to Melbourne Private Hospital and take the lift to level 3. The information desk at the main entrance will be able to direct you.
Travelling by car
Please allow plenty of time for parking. Limited parking is available in the hospital car park via Royal Parade, however this car park is often full. Paid street parking is also available around the hospital area. Please allow approximately two hours if this is your first appointment. If you are booked to have tests before your appointment, please allow additional time.
Travelling by public transport
Tram
The No. 19 tram (City to North Coburg) runs along Royal Parade. Disembark at Stop 10 (Royal Melbourne Hospital) and enter via the Royal Parade entrance to Melbourne Private Hospital.
The No. 58 tram (Toorak to West Coburg) and the No. 59 tram (City to Airport West) both run along Flemington Road. Disembark at Stop 14 (Royal Melbourne Hospital) and cross the road to the Royal Melbourne Hospital main entrance on Grattan Street. Once inside, follow the blue line to Melbourne Private Hospital. Alternatively, walk up Grattan Street, turn left and walk up Royal Parade to enter via the Melbourne Private Hospital entrance.
Bus
The No. 401 bus (North Melbourne Station to Royal Melbourne Hospital) and the No. 402 bus (East Melbourne to Footscray via North Melbourne) both stop outside the Royal Melbourne Hospital main entrance on Grattan Street. Once inside, follow the blue line to Melbourne Private Hospital.
Train
From North Melbourne station, the No. 401 bus runs directly to the Royal Melbourne Hospital main entrance on Grattan Street (weekdays only). Once inside, follow the blue line to Melbourne Private Hospital.
The Melbourne Metro Tunnel Parkville station exits onto Royal Parade and is a short walk from the RMH Private Medical Centre Royal Parade entrance. The station is anticipated to open in 2025. Please see the Victorian Big Build website for more details.
Medical emergencies
If you are having a medical emergency, dial 000 or present to the nearest emergency department. Please do not delay seeking urgent medical attention.
For routine enquiries, please utilise the contact details below.